Frequently Asked Questions

A Kangen Water Ionizer is a device that uses electrolysis to ionize water, altering its pH level. This process creates alkaline water for drinking and acidic water for external use.
We have stock of all processors.  These are brought to their functional glory and can be send to you either to keep in exchange of your own or use for the time it takes to repair your own.
With age and exposure to thermal expansion, contraction and the effect of the elements (Cl2 and ClO) the nitrile rubber O-rings lose plasticity and ability to withhold water thing seal.  The O-rings become solid and brittle and slowly ware off letting water out
Kangen Water is ionized and has a higher pH level than regular tap water. It also contains various minerals and is said to have antioxidant properties.
As this is a repair service we offer three months limited warranty.
We use UPS 24 hour trackable service (your phone number is required)
On arrival of your faulty Aqualisa we inspect and test it.  If no chargeable faults are found the processor is scheduled for a repair and later despatch.  If chargeable components are involved we detail these in a report outing the repair options.
There could be number of reason like split spindle, old O-ring, split water mixing housing, corroded temperature sensor to name few
Depending on the type of processor the cause could varies.  On well utilised Low Pressure systems the most common problem is worn out pump.  A typical sign is a hosing lid filled up by graphite (black soot).  It is economically repeatable and we have many new pumps.
We will pay £15 for any Digital Process received to reimburse postage and pledge where possible to reuse or recycle in a responsible manner