Frequently Asked Questions

We do not sell spares other than what is available on our website.  In a complex technology eco-system like a processor the cause and effects could not easily determine a faulty component, hence why we refrain from selling other spares.

There have been few occasions when customers requested a paid repair during the warranty.  You can choose to go this way, but we will not do it for free.

On arrival of your faulty Aqualisa we inspect and test it.  If no chargeable faults are found the processor is scheduled for a repair and later despatch.  If chargeable components are involved we detail these in a report outing the repair options.

We have stock of all processors.  These are brought to their functional glory and can be send to you either to keep in exchange of your own or use for the time it takes to repair your own.

We offer a premium service where we aim to service your processor on the day of arrival and send it back on the following or the same should time permits.  Additional fee of £10 needs to be paid

Turn around is 3 working days after receipt of your faulty Aqualisa

Where possible it will be good to have all components to a faulty system sent for a service.  In the past although not that often have been situations where the fault has led to a faulty control or the connecting wire.

We will pay £15 for any Digital Process received to reimburse postage and pledge where possible to reuse or recycle in a responsible manner

With age and exposure to thermal expansion, contraction and the effect of the elements (Cl2 and ClO) the nitrile rubber O-rings lose plasticity and ability to withhold water thing seal.  The O-rings become solid and brittle and slowly ware off letting water out

There could be number of reason like split spindle, old O-ring, split water mixing housing, corroded temperature sensor to name few