Frequently Asked Questions

We offer a premium service where we aim to service your processor on the day of arrival and send it back on the following or the same should time permits.  Additional fee of £10 needs to be paid
You can prepay the postage for sending your processor in and then drop it off at one of the UPS Dropoff Locations.  This is a better value service than Post Office and depending on the time of day of postage it gets delivered the next day. We will e-mail you the label after you have completed the checkout
Only when in service we can upgrade your processor to become WiFi compatible with the full functionality of the Smart Shower.  All existing components to the shower will remain operational
Our extended warranty begins on the day it is purchased, and any repairs required during the warranty period are provided free of charge. The warranty is non-transferable and becomes void if the security seals are removed or missing. Extended warranty can only be purchased at the time of service or purchase, meaning it must be taken while the equipment is still in our possession so we can fully inspect and certify the unit before the warranty starts.
Typically caused by the loss of communication between the processor and control. Check cable and the main control (button)
Regular maintenance includes changing filters as recommended, cleaning the electrolysis chamber periodically, and ensuring the unit is free from scale and mineral buildup.
We strongly recommend UPS as this company has stood the test of time with the best possible service.  There are plenty of online intermediaries offering UPS Drop Off, which is excellent as one can: prepay, print a label and drop off their parcel at a local UPS drop off point.  These locations are open long hours and are most likely a mile away from your home.
The ionizer filters water and then passes it through an electrolysis chamber with charged plates, separating the water into alkaline and acidic streams. This process changes the water's pH level and its molecular structure.
Turn around is 3 working days after receipt of your faulty Aqualisa
With proper maintenance, a Kangen machine can last several years. The lifespan depends on usage, water quality, and how well it's maintained.